Refund Policy

Here at Ecomency, we believe in simplicity and fairness when it comes to our refund policy.

If you have any concerns about your purchase, we offer a window of 3 hrs from the time of ordering to file a dispute and request a full refund. Unfortunately, we cannot accommodate full refunds for disputes filed after this time period. Once we've initiated work on your order, it becomes non-refundable as our team invests time and resources into crafting your customized solution.

Once work has begun on a project, we do not offer refunds for any of our products or services. This is because our team invests time and resources in the project, and we are unable to recover these costs.

Whether it's a prebuilt store, software purchase, or any other service, once it's in your hands, it's yours to keep. We stand behind the quality of our products and services, and we're confident that you'll be satisfied with your purchase.

In the rare event that you're not completely satisfied with your order, we offer unlimited revisions to ensure that we meet your expectations. Simply let us know within 24 hours of delivery, and we'll work with you to make any necessary adjustments.

To request revisions, please use our designated help center. We kindly ask that all revision requests be submitted through this channel to ensure efficient processing. Requests made via other channels, such as email or social media, may not be addressed.

If you have any questions or need further assistance, our dedicated support team is here to help. Reach out to us at [email protected], and we'll be happy to assist you.

Our goal is to provide you with a seamless and satisfying experience, and our refund policy is designed with that in mind. We appreciate your trust in Ecomency, and we're committed to ensuring your satisfaction every step of the way.